You Received an ADA Demand Letter. Here's What to Do.
Don't panic — but act immediately. We've handled dozens of demand letter situations. Our emergency response team remediates your Shopify store and delivers attorney-ready documentation in under 14 days.
What to Do — and What Not to Do — Right Now
The next 48 hours are critical. Most businesses make mistakes that increase their legal exposure. Here's the right and wrong path.
✗ Do NOT Do These Things
- Install an accessibility overlay widget (AccessiBe, UserWay, etc.) — courts have rejected these as compliance
- Ignore the letter or miss your response deadline — this dramatically increases damages
- Admit liability in any written or verbal communication before consulting an attorney
- Take the website down — this doesn't stop the lawsuit and can look like evidence of guilt
- Hire a generalist web developer who doesn't specialize in accessibility
- Rely on automated scanners alone — they miss 70% of WCAG violations
✓ Do These Things Immediately
- Contact an ADA/accessibility attorney for legal guidance within 24 hours of receiving the letter
- Document the date you received the letter and read it carefully for the response deadline
- Contact our emergency response team — we can begin within 48 hours
- Start manual WCAG 2.1 AA remediation immediately — every day of documented effort matters
- Request a full accessibility audit to document your pre-remediation state
- Begin compiling documentation: remediation log, certificate, and developer attestation
From Demand Letter to Attorney-Ready Documentation
Our emergency response process is designed specifically for demand letter situations — moving fast without cutting corners.
You Contact Us
Share the demand letter details. We assess scope and confirm we can meet your deadline.
Day 0 — TodayEmergency Audit
Full accessibility audit and scope assessment completed. Remediation plan confirmed and work begins.
Day 1–2Rapid Remediation
Certified developers work through your entire Shopify store — all templates, checkout, and apps.
Day 2–12Docs Delivered
Full documentation package delivered: certificate, log, attestation, VPAT, and AT test results.
Day 13–14Everything Your Attorney Needs to Defend You
Our demand letter response package includes full remediation plus every document your legal team will ask for.
Full WCAG 2.1 AA Remediation
Every accessibility violation fixed at the source in your Shopify theme — no overlays, no shortcuts. Tested with real assistive technology before delivery.
CriticalWCAG 2.1 AA Compliance Certificate
Signed, dated certificate confirming your site meets the operative legal standard courts use to evaluate ADA compliance.
For your attorneyTimestamped Remediation Log
Complete record of every fix made, with precise timestamps. Establishes a legal timeline showing when compliance work occurred.
Legal timelineCertified Developer Attestation
Signed letter from our lead IAAP-certified developer. Carries professional and legal weight in litigation contexts and settlement negotiations.
Attorney-readyVPAT Documentation
Voluntary Product Accessibility Template mapping your conformance to WCAG 2.1 criteria. Increasingly required by courts and plaintiff attorneys.
Court submissionAT Test Results (3 Platforms)
Screen reader test results from NVDA, JAWS, and VoiceOver. Proof of real-device human testing — not just automated scans.
Proof of testingTell Us About Your Situation
We'll review your demand letter details and get back to you within 2 hours with a plan. Our emergency team is standing by.